Client care

We answer personally.

Solenne is a small house. Whether it is a gift arriving in time, a ring size, or a piece that needs looking at, the same team handles it from start to finish.

Fastest answers

Start here

Most questions are resolved in a moment without waiting for a reply.

Track an order

Your order number and email return the current status and tracking.

Look up order

Shipping & returns

Rates for Canada and the USA, and how returns and exchanges work.

Read policy

Care & warranty

Everyday care, cleaning and what the house warranty covers.

Care guide

Frequently asked

Gift wrapping, currency, gemstones, pickup and more.

Read FAQ

Personal enquiries

Gifting advice, sizing, servicing and press

Direct client care channels are being finalised alongside our first showroom openings in Toronto, Vancouver and Bellingham. Join the house list and we will write to you with the direct line the moment it is live — the same note carries showroom and collection news.

If you have an order in progress, the tracking page above always reflects its current status.